Privacy policy

1. Data Controller

The data controller for the personal data collected on the DHD Surf Europe website is: SAS SDG Distribution, 114 rue des Vanniers, 40150 Soorts-Hossegor, France.

2. Data Collected & Purposes

We collect only the data strictly necessary for the smooth running of your shopping experience:

Order & delivery management: Surname, first name, billing and delivery address, telephone number, e-mail.
Secure payment: Bank transactions are processed directly by our PCI-DSS-certified providers (Shopify Payments, Stripe, PayPal, Klarna). No complete bank details are stored on our servers.
Customer Service & After-Sales Service: Exchanges by e-mail, contact form and order history.
Newsletter: With your explicit consent, to inform you about DHD model launches, team news and promotional offers.

3. Data Recipients

Your data is shared exclusively with our processors essential to the fulfilment of the order:

Logistics carriers (DPD, Geodis, Chronopost, DHL).
Secure payment platform.
Technical host (Shopify).

Your personal data is never sold or transferred to third parties for advertising purposes.

4. Your Rights (French Data Protection Act & GDPR)

You have the right to access, rectify, delete, restrict and port your personal data. To exercise these rights, send your request together with proof of identity to rgpd@dhdsurf.eu or by post to our registered office in Soorts-Hossegor.

5. Cookies

When you browse the site, cookies and similar technologies are stored on your device.

Strictly necessary cookies: set by Shopify to run the store (cart, checkout, security, remembering your cookie choices). They do not require your consent.
Preference, analytics and marketing cookies: stored only with your consent, given through the cookie banner displayed on your first visit.

Embedded third-party content (YouTube videos, Google Maps) may store its own cookies; the map only loads when you click on it. PayPal and Klarna may store their own cookies when you choose them at checkout.